All our products are carefully inspected before they are shipped.
Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged due to shipping, so that we can evaluate the issue and make it right.
We will replace or refund products damaged during shipment if photgraphic proof of damage is submitted to Rustic Country Candles within 7 days of delivery.
Please contact us at:
hello@rusticcountrycandles.ca
Exceptions/ non-refundable items:
Due to the nature of our products, used candles cannot be returned or refunded. Please get in touch if you have any questions or concerns about your specific item.
Satisfaction is our goal. If you are not completely satisfied with your purchase, please tell us what went wrong. Send along a pic, and we will work to resolve any issue.
